Frequently Asked Questions (FAQ) – Shopno Bazar
1. How can I place an order?
Placing an order at Shopno Bazar is easy. Browse our products, select your desired item, choose the quantity, and click “Add to Cart.” When you’re ready, proceed to checkout, provide your delivery and payment details, and confirm your order.
2. What payment methods do you accept?
Shopno Bazar accepts multiple secure payment options, including credit and debit cards, mobile banking, and other supported online payment gateways. Available payment methods will be shown at checkout.
3. How can I track my order?
You can track your order anytime by visiting the Track Your Order page and entering your order number.
4. What is your return policy?
We offer a return policy within a specified period for most non-perishable items, provided they are unused and in original condition. Certain products such as fresh or perishable items may not be eligible for return. Please refer to our Return Policy page for detailed terms.
5. How long will it take to receive my order?
Delivery usually takes 2–7 business days, depending on your location and product availability. Estimated delivery time will be shown during checkout.
6. Can I change or cancel my order after placing it?
You may request to change or cancel your order within a short time after placing it. Please contact our customer support team as soon as possible for assistance.
7. Do you offer delivery outside Bangladesh?
Currently, Shopno Bazar focuses on local deliveries within Bangladesh. International shipping availability may be updated in the future.
8. How do I apply a discount or promo code?
You can enter your promo or discount code in the designated field during checkout. The discount will be applied instantly to your order total.
9. Is my payment information secure?
Yes. Shopno Bazar uses secure encryption and trusted payment gateways to protect your payment information. We do not store your card details on our servers.
10. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect product, please contact our customer support team within 48 hours of delivery. We will arrange a replacement or refund after verification.
11. Can I create a wishlist?
Yes. Simply click the heart icon on any product page to add items to your wishlist for later purchase.
12. What should I do if I forget my password?
Click “Forgot Password” on the login page and follow the instructions sent to your registered email to reset your password.
13. How can I contact customer support?
You can reach our customer support team through the Contact Us form on our website or via the Support section in your account. Our team is available during business hours to assist you.